If you want to build websites that people love, you need to understand those people. But what happens if you're just not a people person?
Don’t worry: empathy is a skill that anyone can learn. It just takes a little practise. Approaching design from an inclusive perspective has lead to some of the most innovative designs we use every day, while a lack of empathy can lead to catastrophic failures. Let's learn how to see diversity and disability as opportunities—not obstacles.
By putting ourselves in our users’ shoes, we can make the web a better place for everyone.
Further reading
- Neural wifi
- Why is yawning contagious?
- The seven principles of Universal Design
- The curb-cut effect
- Project empathy
- No, you can't feel sorry for everyone
- Why a lack of empathy is the root of all evil
- India's menstruation man
- Empathy heros
- Well Designed: How to use empathy to create products people love
- Build Better Products: A Modern Approach to Building Successful User-Centered Products
Research
- Do mirror neurons help create social understanding?
- Empathy: College students don't have as much as they used to
- Can virtual reality teach empathy?
- Who uses closed captions?
- Radiologist adds a human touch: photos
- Reading boosts empathy
- The greatest magic of Harry Potter: Reducing prejudice