If you want to build websites that people love, you need to understand those people. But what happens if you're just not a people person?

Don’t worry: empathy is a skill that anyone can learn. It just takes a little practise. Approaching design from an inclusive perspective has lead to some of the most innovative designs we use every day, while a lack of empathy can lead to catastrophic failures. Let's learn how to see diversity and disability as opportunities—not obstacles.

By putting ourselves in our users’ shoes, we can make the web a better place for everyone.

Further reading


Tests & tools