Posts Tagged ‘balance’
5 strategies for coping with the summer slump
Thursday, August 11th, 2011
I have sent out so many estimates in the past couple of months, it would make your head spin. This week alone, I have three open estimates floating about, and another couple of leads to follow up on. I hate writing estimates. It takes a lot longer than invoicing and feels much less rewarding. It’s always a tiny little bit nerve-wracking waiting for the response back: will we be making beautiful things together?
I don’t know if it’s something I’m doing wrong, but I haven’t heard a single yes in all this time. I’ve been doing my regular client work, and I’ve been taking on little maintenance or extension projects for old clients here and there, but I just haven’t picked up an exciting new project for ages. I am going through a brutal business dry spell.
I’d love to say I’m totally cool about it—but that would be a lie. I’m freaking out a little. It doesn’t help, of course, that I recently gave the taxman a metric ton of cash, or that I’m still adjusting to being back in a country where wine costs triple what I think it should, and that I keep doing asinine things like racking up expensive speeding tickets. I’m naturally pretty paranoid about money, which is great in some respects—I have no debt and money stored away that I refuse to touch until I actually am desperate—but lousy in the respect that it means that I feel like I’m “broke”, even though I’m really not.
Is it crazy to worry that your business might be barren? (Probably.)
1. Keep calm and carry on.
When my dry spell started (what feels like a million years ago) I totally freaked out. I was convinced that I’d finally done in my business and was destined to spend the rest of my days living in a cardboard box (full of shoes) under the overpass. I debated moving to Costa Rica and becoming a banana farmer.
Then I took a deep breath and remembered that it’s summer—or, at least, Canada’s variant of the theme—and that business is always slow this time of year. There’s a summer slowdown every year, and every year I’ve had this exact same panic attack. Perhaps there’s a pattern there, given how I’m not presently eating out of dumpsters.
2. It’s not me, it’s you.
Most of the responses to my estimates haven’t been straight-up “no”s. Most have been variants of “we don’t have the budget right now”, or “the client changed their mind”, or “we’ll revisit this later in the year”. There’s a good chance that a lot of these leads will turn into actual projects in the future—I’ve had some leads turn into great work years down the line. It’s not really a comforting thought when I’m looking for work now, but it at least helps my self-esteem to realize it’s not just because I suck that the work isn’t coming in as enthusiastically as I’d like it to be.
It’s easy to let this sort of thing get you down, which is a dangerous place to be. I’m at my happiest when I feel like I’m being productive and I’m producing great work for my clients. This feeling of idleness, coupled with the sting of rejection, can easily derail motivation. I’ll admit I’m in a bit of a slump, and it hasn’t helped that I’m still suffering from the wanderlust and a sort of existentialist what-does-it-all-mean life-evaluation syndrome induced by my return to Canada.
I posted a list of positive reminders on my fridge, where I can look at it every day, and told myself to get it together. You can’t take anything personally when you’re running a business.
3. Don’t get desperate.
Don’t take on projects you’ll hate (unless they’ll pay a ton). Don’t do stuff for a lot cheaper than you would otherwise. It’s so tempting to take on lousy projects when it feels as though nothing is coming through, but in the long run, doing so is devaluing both to your own business and to the industry as a whole. I’d rather spend my time finally sorting out all my accounting (ugh) than participating in spec work, or entering lame-o design contests where my logo could win $100 if I happen to be the lucky chosen one. (Actually, there’s a whole slew of revolting things I’d rather do than that.) Ultimately, devaluing your work just because things happen to be slow will contribute to the sense of negative self-worth brought about by the slump, and it’s difficult to recover once things start running smoothly again.
4. Focus on other stuff.
I’ve got a list as long as my arm of summer projects—some design related, some not—and I have no time to do any of it. It’s driving me bonkers, actually. I’m in a dry spell! Shouldn’t I have gads of time to fritter away? Apparently, it doesn’t quite work this way, since I’m spending a lot of time sending out emails and going to meetings for projects that don’t pan out. It’s frustrating, but a necessary part of the process.
I’ve been doing a little, though. I’m socializing more. I’ve actually read a whole entire book all the way though to the end. I’ve been going on little short-jaunt in-country trips to appease my wanderlust. I keep buying wine bottles with ugly labels, with the intention of doing my own personal-project redesigns. (Admittedly progress on this front tends to be sullied by my drinking the bottle as “research” before getting down to work.) I’m planning for my next series of travels, and learning to ride a motorcycle so I don’t kill myself touring Thailand. I bought vintage roller-skates and am learning how not to fall on my tailbone. I’ve got a whole list of business-y admin type things to do, and another list of personal projects and fun things. I’m certainly not bored.
I have wanted a pair of rollerskates since I was a little kid, and now I’m a little terrified of them. Apparently breaking both your wrists in one summer makes you paranoid.
Keeping busy distracts from the fact that you aren’t, in fact, busy at all.
5. Think happy thoughts!
Ultimately, in order to get through a slump, I think you need to stay mentally afloat. For me, it’s too easy to get dragged down by a slump, which only magnifies the problem. My business is the only stable, constant thing in my life, really, and I’d be lost if I felt that I’d lost it.
So instead, I’m focusing on all the good things that are going on. For starters, all these people are coming to me asking about work, which is a great sign. I’m still not doing any active marketing, and I’m still getting leads. For every client who drives me up the wall and tempts me to use Let me Google that for you, I have two great clients who I adore and whose emails make me smile. I’m still making enough money to keep me in sandwiches, diet Coke, and shoes for the foreseeable future. My life is never boring and I basically get to make up my own rules for everything. I have wonderful clients, great friends, and I can travel the world while running my business.
And if I can just remember how lucky I am, I’ll stop feeling so defeated when things aren’t perfect.
Five things I’ve learned during five years in business
Wednesday, June 22nd, 2011
Every year, I have the best intentions to celebrate my business’ birthday in some fashion. Every year, I remember two weeks too late. Triggers & Sparks is basically my neglected child. I suppose that might explain why every now and again, it throws temper tantrums.
There are a number of anniversaries I could celebrate—the day I left my full-time job, or the day I was first paid for work, but this one falls nicely in the middle and is simple enough to remember: by sheer coincidence, the date on my official business registration is 06.06.06. While I’m neither religious or satanistic, I do believe in serendipity, and thought a pattern of numbers that has such impact on people could only be a good sign. Next year will mark my official six-year anniversary. Maybe if I set an alarm for it now, I’ll actually remember to break out the champagne and fireworks when it rolls around.
Alright, so I did throw a birthday party in early June, but I must have been so distracted with celebrating human birthdays that I totally forgot about my poor little business.
I’ve learned a lot since I built my first “professional” website—obviously—in trade for a beautiful bicycle that was stolen about ten minutes after I got it. Here are the most important things.
1. Never say no. Instead, say “expensive”.
This flies in the face of everything that everyone says about being a freelancer, but I stick by it, and it’s worked quite nicely for me. If someone comes to me with a project that sounds boring, tedious, or generally awful, I won’t say “no, I won’t do that” unless I know I’m not capable of seeing the project through to its completion well. I’ll just say “sure, I can do that” and quote a nice high figure. That way, if the client balks at the price and tells me they can’t afford it, nobody’s lost out—it’s basically like I’ve said no. However, if they say yes, I’ll proceed with the project and be well-compensated for whatever additional frustrations or tediums come along with the project.
This approach may sound mean, but it works. It also means that sometimes I can charge less for the projects that are going to be more fun, but may not have as large a budget. Of course, this only works so well because I abandoned hourly billing for almost all projects and switched to a flat-rate, which has been a major blessing. And switching to flat-rate only worked once I’d been doing this for long enough to be able to tell how long certain tasks take, which took at least a year.
2. Stop working 18 hour days.
This is a constant process for me. My five months in South America helped me enormously with my workaholicism. I actually find it challenging to work weekends now, and I usually only work around ten hours a day—sometimes even less!
For years, I’d to work every single day, from the moment I woke in the morning until the wee hours of the night. This felt normal, after all—when I was in school, I was always working as well, and even when I was working, I was doing freelance work after getting home. I’ve always been like this—I have a lot of energy and I feel better when I’m productive. But running a business is so unstructured (at least the way that I do it) that Extreme Workaholic Behaviours simply aren’t sustainable long-term.
I spent the first few years of business constantly burnt out, and eventually it really started to get to me. I was letting things slip. I’d have little mental breakdowns in which I’d burst into tears, babbling about “the juggling balls break when I drop them!”, and then would refuse to leave my bedroom for a few days until I’d recovered. My work was suffering, and my brain would probably have eventually imploded on itself.
These days, I work less. I socialize more, and I try to do healthy things I never had time for before like eat and exercise on a daily basis. I’m happier, I’m doing better work, and my clients are happier. Everyone wins!
3. Talk to everyone and their dog.
I will take a meeting with anyone. Anyone! Since coming back to Canada I’ve actually been having lots of in-person meetings and I’ve realized I really miss it. (That may just be because I don’t usually drink coffee unless I’m going to meetings, and it makes me very excitable.)
Oftentimes these meetings won’t lead to business at all, so they’re a time investment that may not pay off. I’ve actually been tricked into “meetings” that turned out to be more like “dates” more than once, which can be a little awkward when you realize what’s happened.
Meeting people and talking to them is never an efficient use of my time. However, it allows me human interaction that I often lack sitting in front of a screen all day, and I often learn things I wouldn’t otherwise from an email conversation. There’s something to be said for sitting down with a stranger for an hour. Everyone—generally speaking—can teach me something, whether it’s of relevance to my work or not, and I’ve learned so many things for all these millions of meetings over the years. They’ve also helped me become exponentially more sure of myself. Sometimes just hearing yourself talk and realizing that—surprise!—you know what you’re talking about can do just that.
4. Constant work is worth its weight in platinum.
Cash flow issues can really make or break a business. (Canada Post employees, this is why I give you dirty looks when I pass you milling about in front of the dead post office that contains my cheques.) I have a line of credit that covers me when I’m waiting for invoices to be paid, but it’s not an ideal situation as it becomes very easy to accidentally end up in over your head when you can’t really budget effectively.
Years ago, I started doing regular weekly work for a local clients. It’s often not the most wildly exciting work, and it doesn’t pay nearly as well as the one-off project I do, but it’s been a lifeline for me. The fact that I don’t have to write up estimates, go to meetings, send endless emails, negotiate or wait for the work, means that I can offer a lower (hourly) rate than I usually would, and getting paid every two weeks means I don’t worry so much about my cash flow anymore. Basically, it gives me the bits that I liked about having a “real job”—stability—without cramping my vagabonding-unscheduled-flower-child sort of style of business.
5. Work less, charge more.
I charged all of $300 for one of my very first websites. It was such a bad idea, and the incredibly low rates I started off charging definitely explain why it took me a few years to actually be making any money at all. My rates increased fairly dramatically for a little while until they reached something of a plateau. I’ve hit the balance point where I feel that what I charge is fair, indicative of my ability, and allows me to buy shoes every now and again (okay, sometimes more often than that, but don’t tell).
Charging more means that I can spend more time on projects, which I like to do. I’m kind of on the anal-retentive super-detail-oriented side anyway, and charging $300 for a website simply doesn’t allow me to do the kind of quality work that I like to. From time to time, people still email me looking for the cheapest option, and I explain that I’m no longer competing on price. I don’t want to be the IKEA of graphic design. I want my design work to stand up, and I’d rather my clients not have to build everything themselves from incomprehensible diagrams. My clients pay more now than they used to, but the work they get is infinitely better. They get my full attention, they get support whenever they need it, and the end result is always much, much better than it would have been had I been charging bargain-basement prices.
And again, my clients are happier. More and more, I’m working with clients I love, who respect my work and my suggestions, and who really are a delight to work for. I’m happier working for these people, and they in turn refer other awesome clients over to me. It’s a lovely cycle.
Just one part of world I’ve seen—the beautiful, complicated Budapest. Summer 2009.
All told, I’m so lucky to have come this far and still be running my business. I have the kind of freedom I’ve always wanted—I can travel the world, I can sit outside and work on sunny days, and I’m constantly challenged and excited by new projects. I’m never bored, I get to meet some great people, I make my own rules, and I very rarely have to wake up at 8am.
I never intended to start a business, and every now and again, I consider going back to a real-live job. However, the longer I do this, the less and less likely that becomes. I really do love my job.
The f-word
Friday, April 8th, 2011
I was supposed to be home by now. Instead, I changed my ticket and delayed my return home by two months. Even then, five months just isn’t enough time. It’s surprising how much I haven’t got around to doing. Last week, we finally went to Chile—that trip was supposed to happen in December, when we first got here! I’d like to make it down (further) south to explore Patagonia a little; I’m dying to visit Bolivia’s salt flats and Peru’s high-altitude Incan cities; and I still haven’t made it to Rio, although I think I’m glad I skipped Carnaval. I haven’t taken a tango lesson yet, and while I feel like my Spanish has improved a great deal, that’s sort of like saying my suntan has developed—that is, I’m now “slightly ecru-ish” instead of “ghostly white”.
But, to be quite blithe: whatever. I’ve felt this way my whole life—like I’m not achieving enough—and I’ll probably forever feel like this. No matter what I manage to achieve, I will always feel that I’m failing on some other front. As long as I can remember, I’ve always felt overwhelmed, and I’ve always been spurred by a fear of Failure. In the past, what this has meant is that I work like a demon at something, letting other things slide, until the whole thing manifests itself into a giant mental breakdown, and I disappear for two days until I recover from it all.
I’ve finally changed this behaviour. Instead of focusing on my failures, I’m trying to turn that energy into positive direction. In theory, if I focus my energies instead on a positive direction, at least I’m making efforts against the almighty Failure, no?
More on Feelings of Failure and a rant about body image in Argentina
Things I’ve learned from Argentina
Thursday, January 27th, 2011
Hard to believe I’ve been here for over a month already. It feels as though it’s been no time and all, and before I know it I’ll be heading back to the Land of Ice and Snow. This trip was very much intended as a litmus test for my vagabond way of life—I’ve been looking for a way to combine work and travel for some time now, and I think I may have hit on a combination that works.
I’ve come to realize a few important things, though.
1. I need more time. Way more time.
This week, I am taking three hours of Spanish class a day, in what will most likely turn out to be a rather in-vain attempt to get my Castallano up to “serviceable”. However, given the fact that I tend to work roughly six hundred hours a day, it’s a bit of a challenge doing all the other stuff I need to do, like “sleeping” and “eating stuff that isn’t dulce de leche”. (Seriously, I’m not sure what sort of magic makes Argentines so skinny when their diet appears to consist primarily of ham and cheese emapanadas to start, then pasta, followed up by sixty tons of cow. Is it the mate or the fernet they’re always drinking?)
But South America is a big place, and I want to see more of it. As it is, I’ve only had time to go to Brazil thus far, and a quick weekend trip to the Tigre delta, and some exploratory jaunts here in BsAs—which admittedly is such a huge and sprawling complex city, with its own language and peculiarities, that it’d take me years to really get a feel for the place.
Last time I traveled, I went to Europe for five weeks and didn’t stay in one place longer than a week. I couldn’t work my usual sort of schedule, so it was sort of like a holiday for me. If I want my travel to be sustainable, I need to do it slowly enough that it doesn’t interfere with the day-to-day aspects of my life. That means three months isn’t nearly long enough for a place.
2. I can survive without constantly checking my email.
This is a tough one, but having my iPhone, I got quite accustomed to being constantly able to check (and send) emails. Problem was, this meant there was no off switch at all on my brain. I’ve been known to check emails in bed. It’s (still) usually the first thing I do upon waking up, and I was always sending emails and texting while out with friends, which I think is terribly rude.
Yes, sometimes it sucks not having access to my email when I’m idle at a bar. But for the most part, it means that I can go out for dinner, or go for a walk, without being perpetually distracted by work. If I leave the house, I leave work behind, and that’s a healthy habit to get into.
Missing things and missing out
Thursday, January 13th, 2011
Argentina is most definitely still in holiday-mode: it’s summer vacation here, a good number of the shops still have their shutters closed, and everyone who can afford to is off on the beaches of Uruguay. I’ve been working a lot more than I’d like to admit the last two weeks. Technically I still have a suntan, but I think it’s fading.
Balancing work and life has always been troublesome for me. I tend towards workaholicism on my best days, and it’s certainly not uncommon for me to put in a sixty-hour work week. I’ve gotten better: I almost always take most of the weekend off now, and I’m trying as much as possible to go out and about at least a little bit every day. I’ve realized that I’m simply not going to see as much of this continent as I’d like to while I’m here.
With all the shutters closed, you really get to see the lovely graffiti that covers the buildings here.
But I’ve got new projects coming in all the time, and work is (for the most part) going well. I wish I were doing more personal projects, but that isn’t anything new. I had signed up for the Sketchbook Project some time ago, and now the deadline’s looming. I’ve given up on getting mine done, in part because I totally lack art supplies and they’re on the expensive side here, and in part because I simply lack time. I’d rather spend my free time exploring this massive city or trying to pick back up on my Spanish, which is just terrible. (Porteños speak the most insane version of Spanish I’ve ever heard, complete with its own special pronoun and verb conjugation, strange pronounciations, and some kind of crazy pig-latin. I’m totally lost.)
In the jungles of the Amazon
Friday, January 7th, 2011
In the middle of the Amazon jungle, seven hours by boat from the closest hospital, I cut off my fingertip with a machete.
This is how I spent my Christmas: I flew to Manaus, a big ugly port city on the Amazon river, where the warm, slow, black Rio Negro and the cooler, faster, sandy Rio Solimões meet up and run side-by-side for some distance, looking rather neat. Manaus was not the world’s nicest introduction to Brazil—the city echoes the surrounding jungle with its sprawling messiness. Once one of Brazil’s richest cities, it still contains the opulent (and rather tacky-looking) pastel-coloured palaces built during the rubber boom, but everything else is either a giant ugly factory or struck with urban blight.
But it’s a jumping-off point for rainforest excursions, and that’s what I was there for after all. It took two flights, one taxi ride, a speedboat, a bus through one of the most poorly-maintained roads I’ve seen yet, and another, much smaller, wooden boat to get to the jungle lodge we’d be spending a good portion of the next five days. Early Boxing Day morning, I was on my way to the jungle, excited for what lay ahead of me.
I’ll be honest: it wasn’t anything like what I expected. I was ready for a trip that would be physically and mentally taxing; I got this, but not in the way I’d expected. I’d thought I’d be tired from physical exertion, but instead I was just cold and wet. (Or, other times, hot and mosquito-bitten.) Worse yet—I was almost bored.
A change will do me good
Thursday, December 9th, 2010
In five days, I’ll be on my way to South America. I’m wildly excited, of course. People keep asking me if I’m ready, though, and I’m never quite sure how to answer. I mean, I have a suitcase that will hold 25 pairs of shoes and still have enough room for a couple weeks’ worth of outfits. I’ve got an apartment in Buenos Aires all lined up. I’m finally cast-free and I’m working on my physio so that I’ll be strong by the time we hit the Amazon rainforests. I have a supply of sleeping pills for insanely-long flights and bus rides across the continent. I have my business here sorted out and ready for the transition. I know how to say “Where is the nearest shoe store?” and “I have broken my wrist!” in Spanish. I don’t have any kind of proof that I’m a Canadian citizen, but that’ll only present me with trouble when I’m attempting to return to the country, after all. I love traveling, I love adventures, what the hell is wrong with me, after all?
I recently realized that I hate change. This revelation came as rather a surprise to me: I’d always considered myself something of a chaotic free-spirit creature. Shouldn’t I happily embrace change? Why does uncertainty make me feel so queasy?
When I was in school, they told us that, as graphic designers, we had two choices, careerwise. We could get agency jobs, where we’d basically work 18 hour days for an 8 hour salary, or we could go it alone as freelancers and pray that our clients would actually pay their bills. (I’ve since realized that this advice is faulted on many levels, notably for failing to take into account Mysterious Option C, which is you realizing that Halifax is bursting with brilliant unemployed designers, and going back to school to study accounting.) I was quite certain, right then and there, that I could never handle the uncertainty of owning a business. I’ve always been a little paranoid about money, which, while I suppose is much healthier than being a little cavalier about money, means that I’ve been overly cautious at times in my life, especially when it comes to going into debt.
I figured I’d never be able to hack it as a self-employed type, mostly because I wouldn’t be able to manage the stress and uncertainty of it all. I ended up running a business mostly by accident; I was working at a video game development studio and doing freelance work on the side, when the freelance work took off and I was forced to choose between the two. Quitting my job was, of course, utterly terrifying for me, and every now and then, I really do miss the stability of a steady job.
Sarah’s Excellent Adventure
Thursday, November 18th, 2010
It’s official: in a little under a month, I’ll have my things all packed away in storage, and I’ll be on my way to gorgeous Buenos Aires, nearly 9000 km from home, and quite literally the other side of the world. I’ll be staying for three months, which officially makes it my longest trip ever.
I’ve had my tickets booked for some time, which is about as close as I come to long-term commitments these days, and I’ve been slowly preparing for the trip—by which I basically mean “talking along to my Spanish tapes as I walk down the street” (no, that crazy girl isn’t talking to herself!) and “contemplating how many shoes I can fit into a jumbo-size suitcase” (the answer, by the by, is “nowhere nearly enough”).
What I’ve learned from broken bones and painkillers
Friday, May 21st, 2010
Thanks mostly to a potent mix of stupidity, tequila, and my own interminable love of over-enthusiastic wrestling matches, I’ve managed to break a bone. (I did tempt fate that night by saying I’d never broken one before, so I suppose I shouldn’t have been surprised by the outcome, really.)
Not being one to ever do anything the half-assed way, I of course managed a really nasty, painful break in my right wrist. After seven hours in the ER, three different sets of x-rays, and numerous doctors dropping by to poke me about, stick needles in me, and ask me quite seriously if I’d been assaulted, they sent me home in a cast that runs from my fingertips to my bicep, with a handful of painkillers and no assurances that I wouldn’t need to be back for surgery in a week.
The ensuing week has been a bit of a mess, but it’s taught me all sorts of valuable lessons already.
A Vagabond with a laptop (and nice shoes)
Thursday, March 11th, 2010
Last summer, I ran away from home. 5 weeks, 7 countries, 6 currencies, 6 languages, 9 different beds, 4 planes, 7 buses, 9 trains, 5 ferries, 3 cars, and innumerable rides on the buses, trams, and metros of different cities later, I returned: blisters on my feet, forever altered.
My business weathered the experiment better than my feet. One of the things that most excites me about design is that, in theory, I can do it from anywhere in the world–all I really need is my Macbook, an internet connection, and the contents of my head. The idea of being free to come and go as I please–of being truly mobile–is intoxicating, especially when I’ve become such a travel junkie. Not only does travel make me stronger and more independent, but the exposure to new concepts and cultures is certain to shape me as a designer. How could it not be beneficial to my career–wandering through strange streets, finding new museums, constantly photographing the new visual landscape? (Note to the taxman: I will hereinafter be claiming all air tickets as business expenses, okay?)
Making every hour count (or how to stop counting)
Friday, February 26th, 2010
For a girl who never wears a watch and doesn’t care much for numbers, I’m obsessed with time. When you bill an hourly rate, of course, this is only to be expected—after all, the time = money equation becomes far more self-evident when you know exactly what an hour is worth.
In theory, this focus on time should engender the ability to delegate. If it takes you two hours to do something that you could bill, say, $120 for, but you can pay someone $60 instead to do (regardless of how long it may take them, and assuming that they’ll do it just as well, if you happen to be a control freak like I am), it should make sense to start passing off tasks.
The problem is, when you have a precise idea of how much that extra hour you spent sleeping cost you, you suddenly start to believe that sleep is anthema to your business and well-being. Three years of running a business full time have taught me, finally, that this is just a blatant lie.
(more…)
Made with Love: Or What That Means, Exactly
Thursday, January 28th, 2010
So if you’ve been anywhere within a ten-mile radius of me anytime in the last week and a half, you’re probably well aware of The Big Card Project. I took it upon myself to design a set of six macabre Valentines, thinking it’d be a a fun little project that’d get me away from the computer, make me feel more creative, and force me to relax a touch.
Thumbnail sketches. This is how things started. I hate showing people my sketchbook because things invariably look like they were drawn by a blind five-year-old. Basically, I’m just trying to get the composition right.
Of course, I forgot to factor in the fact that I’m a crazy workaholic perfectionist with an insomniac streak a mile wide whenever I get really passionate about a project. My little lark of a project kept me up late, made an utter warzone of my apartment, and still took far longer than I’d anticipated.
